At Eurowerks, we want you to be satisfied with your purchase. Please read this policy carefully — it contains important information specific to automotive parts.

1. Order Changes & Cancellations

Order cancellations are accommodated at the sole discretion of Eurowerks.

• If you need to change or cancel an order, email contact@eurowerks.co immediately with your order number. If the order has not yet been processed, we will make every effort to accommodate the request.
• Once an order has been processed it can no longer be cancelled. An order is considered processed when it has entered our fulfillment queue, been packed, had a shipping label or tracking number generated, or been forwarded to a supplier, warehouse, or distribution partner.
• If your order has already been processed, you may return the item once it arrives under the terms of this policy for a refund. Returns are subject to a 15% restocking fee, and return shipping is the responsibility of the customer.
• Eurowerks reserves the right to waive the restocking fee at its sole discretion.

2. Return Window

We accept returns within 30 days of the delivery date. Items must be in original, unused, uninstalled condition with all original packaging intact.

3. Eligible Returns

To be eligible, items must:

• Be in new, uninstalled condition
• Include all original packaging, hardware, and accessories
• Show no signs of installation, modification, or damage
• Be accompanied by proof of purchase

4. Non-Returnable Items

• Installed or used parts
• Electrical components that have been plugged in or powered
• Custom-made or special-order items
• Items marked as final sale
• Items returned outside the 30-day window

5. Fitment Issues

Customers are responsible for verifying vehicle compatibility before ordering. Returns due to incorrect fitment are accepted within 30 days if the item is unused and in original condition. The customer is responsible for return shipping costs, and the 15% restocking fee applies.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at contact@eurowerks.co with photos and your order number. We will cover return shipping and provide a replacement or full refund. No restocking fee applies to defective, damaged, or incorrect items.

7. How to Initiate a Return

1. Email contact@eurowerks.co with your order number and return reason
2. Wait for your Return Merchandise Authorization (RMA) number — do not ship without one
3. Ship the item securely to the address provided with your RMA
4. Include the RMA number on the outside of the package

8. Restocking Fee

A 15% restocking fee is applied to approved returns to cover processing and inspection costs. This fee is deducted from your refund total. Eurowerks reserves the right to waive this fee at its sole discretion. The fee does not apply to items that arrived damaged, defective, or incorrect.

9. Refund Processing

Once we receive and inspect the return, we’ll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method, less any applicable restocking fee.

10. Return Shipping Costs

• Defective or incorrect items: Eurowerks covers return shipping
• All other returns: Customer is responsible for return shipping costs

11. International Returns

International customers are responsible for all return shipping costs, duties, and taxes. We recommend tracked shipping as we cannot process refunds for items lost in transit.

12. Contact

Return questions? Email contact@eurowerks.co. We respond within 2 business days.